We all work for Odyssians for free, alongside our busy lives, so we might not be able to reply immediately. But we always try to reply within a few days.
For information about your application to join Odyssians:
For other enquiries: [email protected]
If you don’t get a reply after a few days: [email protected]
I started coming to Odyssians in 2011 after hearing about camp from a friend. I didn’t know what to expect and was worried about getting everything right. When I turned up I quickly got to know everyone and was shown how to help out. It was a really intense and exciting week and I was interested to see how I could help out more. I joined the planning committee in my second year and in 2016 became Chairman of Odyssians. It’s great to spend the whole year planning camp and I’m really looking forward to Odyssians 2017!
Louise: Odyssians Trustee and Camp Leader
I was ‘forced’ to attend Woodlarks in 1985 as part of my job – I didn’t know anything about it at all. Two years later I retuned voluntarily and can tell you that was my most daunting year. I’ve been back nearly every year since and in 1994 when Odyssians started, attended a couple of camps per year back to back until old age and a lack of holiday saw me commit to just one full camp – Odyssians.
I’ve been a lifeguard for Odyssians, driven mini buses, laundered, cooked, run patrols, attended working parties in the off season (readying or closing down the site), and helped look after some lovely people over the years.
I’ve been camp secretary for over 10 years, and three years ago took over the role of camp leader. This year, 2017, I’d like to see a newer, fresher-faced person in the role, however I’ll probably stay on the board of trustees as a member (if they’ll let me !) It’s the people who attend Odyssians that make camp what it is – FANTASTIC!
I like good manners, gin, holidays, sausage dogs and moustaches.
I dislike wonky wheels on trolleys, writing minutes for meetings, loud pubs, gardening and skiing.
Hannah (A.K.A Toots): Safeguarding Officer
I arrived at Odyssians in 2006, nervous but excited about the week ahead. I’d come along to complete the residential aspect of my Gold Duke of Edinburgh award, and at the time I didn’t know what a huge impact Odyssians would have on my life! Over 10 years later and I’ve become a trustee of the charity, and look forward to the next camp as soon as the current years is over. I’ve made friends for life, gained a nickname I can’t shake (Toots!) and can’t imagine a year without camp!
I like banoffee pie, my cats, my onesie and have a minor obsession with stags.
I dislike spicy food, cat hair and how clumsy I am.
Robin: Health & Safety Officer
Our Complaints and Feedback Policy
- We welcome your feedback and complaints at any time: before, during or after our events.
- At all stages of our complaints process, we’ll use our booking conditions, code of behaviour and other policies to decide what to do. These are collected here.
- You may complain about us as an organisation, or about the behaviour of any person who attends or organises our events, or about anyone who visits us to supply goods or services.
- You have the right to bring someone with you for support at all stages of our process.
- We will usually tell you the outcome of your complaint. To protect the welfare and welfare of other people, we may not always be able to give you full details of the outcome.
If you would like to complain to us during an Odyssians event:
- Please consider speaking to your patrol leader first (or the night patrol if it’s between 10pm and 7:30am). If someone’s safety is imminently at risk, we will work to resolve your issue immediately. Otherwise, we will work with you to resolve the issue within 24 hours, unless you agree together that might take longer.
- If you have given your patrol leader a fair chance to resolve your complaint and you are unhappy with the outcome, or if you do not feel comfortable speaking to your patrol leader, or if someone’s safety is at urgent risk, please speak to either our Safeguarding Officer or our Camp Leader. If you have followed the previous step, Louise and Hannah will work with you to resolve your issue with 24 hours, unless you agree together that might take longer.
How to complain at any other time:
- Please contact our Safeguarding Officer [email protected] Hannah will respond within 14 days and work with you to resolve your issue within 28 days of your complaint, unless you are out of contact or you agree together that it might take longer. If you do not feel comfortable approaching Hannah, then please approach [email protected]
What happens next?
- If your complaint is about bad behaviour, we may record information about it. This helps us reduce bad behaviour in future.
- You have the right to appeal. We will only consider an appeal if you have followed our complaints process and allowed enough time for us to resolve your issue. To appeal, please contact us at [email protected] We will respond within 14 days, nominating an trusted person to review your complaint. This might be a trustee of our charity who was not directly involved in the original complaint. We will ask the trusted person to work with you and us to explore your complaint, and we would usually expect them to respond within a further 28 days.
- Each complaint may be brought to appeal only once, unless significant new evidence comes to light. If that happens, you may reopen your complaint with the Safeguarding Officer.